1. About Us
STARLORD GROUP is a premium accessories retailer based in Kigali, Rwanda. We sell phone cases, fashion accessories, and related products, delivering across Kigali and Rwanda.
By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
2. Products & Availability
·All products are subject to availability. Stock levels are updated regularly but may not reflect real-time inventory.
·We reserve the right to discontinue any product at any time without notice.
·Product images are for illustration purposes. Colours and details may vary slightly from the actual product.
·If an item you ordered is out of stock, we will contact you to offer an alternative product.
3. Pricing & Currency
·All prices are displayed in Rwandan Francs (RWF) and include any applicable taxes.
·Prices may change without notice. The price charged will be the price shown at the time of your order.
·Delivery fees are shown separately at checkout and may vary based on location.
·We reserve the right to correct any pricing errors, even after an order has been placed.
4. Orders & Payment
We accept payment via MTN Mobile Money and Airtel Money. Payment must be completed before your order is dispatched.
·Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
·You will receive an order reference number upon successful placement. Save this to track your order.
·Orders are subject to stock availability and payment confirmation.
·If payment fails or cannot be verified, your order may be cancelled.
5. Delivery
·We deliver across Kigali and Rwanda. Delivery fees are calculated at checkout.
·Delivery times are estimates and may vary depending on your location and order volume.
·Our courier will contact you at the phone number provided at checkout to arrange delivery.
·You are responsible for ensuring someone is available to receive the delivery at the specified address.
·STARLORD GROUP is not liable for delays caused by circumstances beyond our control.
6. Returns & Exchanges
Our return policy allows you to request a return within 6 hours of delivery confirmation. Please review our full policy for details.
·Returns result in a replacement product only — we do not offer cash refunds.
·The customer is responsible for return delivery costs.
·Items must be unused, in original packaging, and in the same condition as received.
·Return requests must be submitted through your account within the 6-hour window.
7. Customer Accounts
·You may create an account to track orders and manage your information.
·You are responsible for maintaining the security of your account credentials.
·You must provide accurate and up-to-date information when creating an account or placing an order.
·We reserve the right to suspend or terminate accounts that violate these terms.
8. Privacy & Data
We collect personal information including your name, phone number, email address, and delivery address solely to process and fulfil your orders.
·Your data is stored securely and is never sold to third parties.
·We may use your contact details to send order updates and relevant promotions.
·You may request deletion of your account and associated data by contacting us.
·By using our site, you consent to the collection and use of your data as described.
9. Intellectual Property
All content on this website — including images, text, logos, and design — is the property of STARLORD GROUP and may not be reproduced, distributed, or used without our written permission.
10. Limitation of Liability
·STARLORD GROUP is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
·Our liability is limited to the value of the order placed.
·We are not responsible for delays, losses, or damages caused by courier services, network issues, or events beyond our control.
11. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new terms.
12. Contact Us
If you have any questions about these terms, please reach out to us:
📱WhatsApp: +250 788 678 590
📍Kigali, Rwanda
These terms govern your use of starlordgroup.rw and all purchases made through our platform.
By placing an order you confirm you have read and agreed to these terms.
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