STARLORD
GROUP
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Frequently Asked
Questions
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Orders & Delivery
How long does delivery take?
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How much does delivery cost?
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Do you deliver outside Kigali?
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Can I track my order?
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What if I miss the courier?
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Payments
What payment methods do you accept?
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Is it safe to pay online?
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What happens if my payment fails?
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Can I pay on delivery?
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Products
Are your products original?
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What phone case brands do you carry?
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Do you do custom orders?
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An item I want is out of stock. What can I do?
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Returns & Exchanges
What is your return policy?
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How do I request an exchange?
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What if I ordered the wrong size?
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Account
Do I need an account to order?
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How do I log in?
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Still need help?
Our team is available every day from 9AM to 8PM.
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